The 5 most asked questions
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Can I use my charge card abroad?
Are you using an international charging product? Then you can use many of the (fast) charging points abroad. Always check the website or app of the charging card provider for this. There you will see where your card is accepted. For a MultiTankCard charging product, that is the EU Charging Card app. For a Shell Recharge (NewMotion) charging product, this is the NewMotion EV Charging app.
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Where and at what rate can I charge abroad?
Looking for a list of all charging stations abroad? Download the “Laadpaal App” from the App Store or Google Play Store. The app also shows charging rates, which may vary by charging station.
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What should I do if it turns out that my pass doesn’t work in other countries?
If you go abroad, always take a credit card with you just to be sure. If you are unable to start a charging session with your charging product, scan the QR code found on the public charging station. A website where you can link your credit card opens, and the charging session begins.
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How does automatic reimbursement work?
Automatic reimbursement applies when you charge at a home charging station. You then basically pay twice for your energy. Once to your energy supplier through your meter box and in addition you are charged by the charging station. The fees you “double” pay are settled monthly and automatically refunded to you. Automatic reimbursement requires that the charging station (or at least its hosting) be through a partner of ours. In addition, it is necessary to use a charging product from the same provider. Finally, a subscription for hosting through the same provider is required. When you purchase a new charging station through ALD, this is all included in the package by default.
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How can I best use my solar panels to charge my car?
Do you have solar panels? If so, you’re probably familiar with the term “feed-in”. With solar panels, you deliver the part you don't use back to your energy supplier. You’ll see this reflected on your final bill under “balancing”. The government has decided to phase out balancing over the next few years. The energy generated that is not directly used or stored is then lost. So it pays to charge your car when the sun is shining. With the advent of bidirectional charging, this way the car can also function as a home battery.